: Hours: PK: Mon-Fri, 04:00 PM - 01:00 AM & US: Mon-Fri, 08:00 AM - 05:00 PM

Services

Intelligent Portfolio of High Quality Standard and Customized Services

Front Desk Management

Front Desk Management

This seems to be a very easy and casual job but in case of medical practice setup, one needs to be very careful while selecting a person for this role; that person should be very professional, with knowledge of collection policies, customer service ethics, electronic medical records, and billing system.

We have skilled and experienced professionals who will serve your medical practice customers at their best as your “Front Desk Manager”.

Appointment Scheduling

Appointment Scheduling

It’s a kick start for revenue of the provider. It’s a tricky and challenging process which demands the detail comprehension of the services offered by the provider. Every patient reaching out to the practice should be entertained and followed up properly so that no appointment is missed. Also all possible appointment option must be offered e.g. via patient portal, social media appointment sites such as zocdoc, phone, fax, email, website etc.

Cancellation Handling

Cancellation Handling

No matter why cancellation of appointment is happening, it must be handled in a way the patient remains your patient. Patient are called and asked for possible rescheduling, any complain they have and it must be resolved at the same time.

Eligibility Verification

Eligibility Verification

This eliminates the possibility of insurance related denials which are 15-20 % of total denials as per industry research. We adopt smartest ways to do this task i.e. electronic eligibility setup or through insurance web portals, call is the least option in this case we use.

Money Calculations

Money Calculations

A practice can take 10-30% of their revenue upfront if this part is handled perfectly. In this function, we calculate the patient responsibility of the claim/bill before patient arrival to practice and inform the patient as well that this much money need to collected upfront.

Pre-Authorizations

Pre-Authorizations

This is very excellent process to secure the insurance payment for expensive procedures.  Most insurances demands pre-authorization for surgeries, MRI’s, CT’s etc. We have trained team of authorization agents for technical and non-technical authorization processing.

Referrals Coordination

Referrals Coordination

Whether you are primary care provider who manages referrals for an HMO or a specialist who request referrals from PCP’s, we have the right team which handle your referral coordination seamlessly. Referral tracking is maintained in a way that no appointment is spoiled.

Procurement Management

Procurement Management

Purchasing of right things from right vendor at right price at right time has always been tricky for any practice. We have experienced team who is able to meet your all procurement challenges.

Accounting and Book Keeping

Accounting and Book Keeping

This is something still being done on paper by many providers. When we do we do it systematically and make sure all expenses and income are visible to the provider at any time. Cash handling is also reconciled through precise mechanism.

Credentialing

Credentialing

Credentialing is a tedious and lengthy process, it requires accurate information to be filed with insurances, strong follow ups and getting re-credentialing. Contracting is also very important in this regards. We maintain proper track of expirations and reminders of the follow ups, alerts are sent to providers as well for expirations in advance.

Payer EDI and ERA Setup

Payer EDI/ERA Setup

This is very important to make any practice paperless and control its insurance payments seamlessly. Accurate EFT setup are made to confirm no payment loss and ERA’s confirms the delivery of all payment details. This also effects the productivity of the provider office or billing staff in a positive way.

Coding and HCC Coding

Coding and HCC Coding

Normally this is done by the front staff of the providers, QuickBillsMD has great staff for ICD-10 and CPT coding. We do have expertise to do the Hierarchical Condition Category Coding and help providers to get better reimbursement from CMS for those sicker patients.

Chart Review

Chart Review

We have dedicated team of medical records analysts who performs the chart review and extract the specified and required clinical date for patient quality reporting.

Charge Entry

Charge Entry

Once e-super bill or encounter is received from provider office, Charges are created by mapping correct ICD’s and CPT as per NCCI and LCD guidelines by CMS. Use of Modifier, CPT units and fee schedule is also monitored closely.

Claim Submission

Claim Submission

Once claim/bill is ready, those are sent to insurances electronically or on paper or via fax. Claim rejections are monitored with 24 hours turnaround time to make sure that claims are transmitted successfully.

Payment posting

Payment posting

EOB’s and ERA’s posted with 24 hours of their arrivals. Transactions are posted to the accurate accounts, patient responsibilities are transferred properly, denials are also escalated to the designated resources and secondary/tertiary claims are filed on the same day.

Document Management

AR Management

This include the denial management, insurance calling and appeal management as well. EOB/ERA denial codes, web portals and insurance calls are used to get this task done. Our main goal is to send all possible payments to your bank account.

Patient Statements

Patient Statements

It’s very necessary part of patient AR, if a statement is set late to the patient, usually it lost the possibility of its reimbursement, at QuickBillsMD, statements are sent monthly or bi-monthly basis as per client requirements.

Patient Calling

Patient Calling

Once statement are delivered to the patients, our calling agents follow up with patients and confirm that they have received the mail. Payments are received on cash for credit cards and checks are directed to the doctors’ office directly.

Reporting

Reporting

Reporting is the key tool to be update for providers regarding their practice performance. We provide following standard reports and custom reports if asked.

  • Weekly Charges Report
  • Weekly Payment Reports
  • Weekly AR reports
  • Monthly Check Reconciliation Report
  • Monthly AR report
Client Support

Client Support

At QuickBillsMD, a dedicated account manager is assigned to every client who works with them for daily operations and escalations. Weekly and Monthly meetings are executed with all clients to update them and keep communication flawless.

Transcription Services

Transcription Services

Quality transcription services are delivered to the providers/corporate clients with 24 hours turnaround time. All specialties are covered, stats are done with quick turnaround time of just two hours.

Document Management

Document Management

This seems quite simple but attention to detail work, we do proper document management for all type of patient records. Appropriate labeling and indexing is done using specified categories. Files are uploaded and reports are provided in 24 hr turnaround time.

HEDIS Support

HEDIS Support

We help providers to keep track of care gap measures, see the internal report card, compare that to the insurance report card and maintain required thresholds. We strengthen the closed loop referral system and maintain care gape analysis, patient reminders are also given for the care gap measures.

PCMH Deployment

PCMH/PCSP Deployment

These are NCQA recognition plans which empower employers, health plans, patients and consumers to make informed heath care decisions based on quality. We help practice to get this recognition and deploy all the policies required to get these recognition from NCQA.

Medication Adherence

Medication Adherence

This is very important to improve the health of the patients and get better outcomes for provider services. We do confirm with patients if they have received the medications or if they need assistance for medications to be delivered at their doorstep.

Practice Development and consultation

Practice Development and consultation

EMR consulting, helping to improve the workflows, setting up practice for paperless processes and keeping track of the providers and staff efficiency in a practice is very important. We do help providers in making strategy to monitor the progress of the company.

Billing Audit

Billing Audit

Have a billing service and never get audit of your billing, this is a big mistake. We offer audit of the billing in short time period of just one week and provide you with key areas of improvement.

Quality Payment Program

Quality Payment Program

All incentives for eligible entities under MIPS (Merit Based Incentive Payment System) and APMs (Alternate Payment Models) are secured, practice staff and providers are guided properly to get the complete benefit from these plans.

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